Overview
Misa Elegance, referred to as “we” and “us”, operates the website
(misa.life) referred to as the “Website”. When you place an order through this Website, you accept the following
terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our
services and to protect the interests of both parties.
General
Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion,
there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of
purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you
prefer to wait for the restocked item or receive a refund.
Shipping Costs
For orders totaling less than ₹500, a shipping fee of ₹100 will apply. However, if your order exceeds ₹500, we are pleased to offer free shipping at no additional cost.
We want to ensure a smooth and affordable shopping experience for all our customers, and this shipping policy is designed to provide the best value for your purchases. So, shop with ease, knowing that orders above ₹500 will be delivered to your doorstep free of charge!
Returns
Return Due To Change Of Mind
- At Misa Elegance, we are more than happy to accommodate returns based on a change of mind, provided that the
request
for return is received by us within 2 days of receipt of the item. - The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.
- The customer will be responsible for paying for the return shipping and must arrange for the shipping themselves.
- Once the return is received and accepted, we will process a refund in the form of store credit for a future
purchase.
We will notify you via email once the process is completed. - Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that
were originally paid by the customer.
Warranty Returns
- Misa Elegance is committed to fulfilling all legitimate warranty claims, but they must be submitted within 5 days
of
receiving the items. - To facilitate the return process, customers will need to pay for the shipping upfront, but Misa Elegance will
reimburse the cost upon a successful warranty claim. - Once Misa Elegance receives the returned items for a warranty claim, they aim to process it within 7 days.
- Upon confirming your warranty claim, you will have the option to choose from:
- Reimbursement to the payment method used;
- Receiving a new item (if stock is readily available).
Delivery Terms
Transit Time Domestically Typically, it takes 2 to 7 days for domestic shipments to be delivered.
Transit time Internationally International shipping typically takes between 4 to 22 days in transit, with the
exact duration depending on the courier chosen. An accurate estimate can be provided during the checkout process when
selecting the courier.
Dispatch time Orders are typically sent out within 2 working days after payment has been received. The
warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is
closed. During these holidays, measures are taken to minimize shipment delays.
Change Of Delivery Address Regarding requests for changing the delivery address, we can alter it prior to the
dispatch of the order.
P.O. Box Shipping Misa Elegance will only use postal services for delivering to P.O. box addresses. Courier
services are not available for these types of addresses.
Military Address Shipping The shipping of packages to military addresses is possible with USPS, however,
courier services do not offer this service.
Items Out Of Stock In the event of an item being unavailable, we will process a cancellation and refund for
the out-of-stock item and proceed with shipping the remaining items in the order.
In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and
proceed with shipping the remaining items in the order.
Delivery Time Exceeded Please contact us if the delivery time has surpassed the expected delivery window, so
we can initiate an inquiry.
Tracking Notifications
Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of
their shipment, as updated by the shipping provider.
Parcels Damaged In Transit
In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our
customer service team. If the parcel was delivered in your absence, please inform our customer service team for
further instructions.
Duties & Taxes
- Sales Tax
- Sales tax has already been applied to the price of the goods as displayed on the website.
- Import Duties & Taxes
- International shipments may be subject to import duties and taxes upon arrival in the destination country. These
fees vary by country, and we advise you to familiarize yourself with these potential costs prior to placing an order
with us. - If you decline to pay duties and taxes upon reaching your destination country, the merchandise will be shipped
back at your expense. You will receive a reimbursement for the amount paid for the goods, minus the cost of the
return shipment. The initial shipping fee will not be included in the refund.
Cancellations
You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly
refer to our refund policy for further information.
Insurance
The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.
- Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has
completed their investigation into the claim. - Process for parcel lost in transit As soon as the courier finishes investigating the claim, we will proceed
with either a refund or a replacement.
Customer service
- For all customer service enquiries, please email us at Misa Life
- You can reach us during our working hours by calling: +91 93268 82349